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Frequently Asked Questions

What is Animal Connection’s return policy?

If you’re not happy with any of our products, we'll make it right! Just let us know within 3-7 days of original purchase. Please make sure you have your store receipt and credit card receipt ready as proof of purchase.

Food products:

Any pet food, treat, chew or consumable product must be returned with store receipt and original packaging showing the UPC code so it can be reconciled with the suppler.

Dog Wear:

Let us know right away if your collar, sweater or coat doesn’t fit and we’ll exchange for the right size. Alternatively , we’ll accept your item for store credit, provided all tags are on the item and there are no visible signs of dirt, hair, wear and tear.

Bedding products:

Because of transmittable fleas and skin conditions, we are not able to accept returns or exchanges on any bedding product.


Although we try to source the toughest toys in the industry, some dogs are just plain determined! Give us a call and we’ll offer an exchange for any product that didn’t meet your pet’s needs.

Is Animal Connection hiring?

We’re always on the lookout for team members who are dedicated to improving the health of dogs and cats! Please send your resume and a short paragraph about why you’d like to work with us to:

Do you donate to community non-profit events?

If you’d like us to consider donating to your organization or event, please send information to:

Do you donate to pet-related rescues and organizations?

We make regular donations of pet food and products to local pet rescues. We also operate a free pet food pantry for community members who at times need financial assistance.

If you’d like us to consider making a donation, please send your request to:

Is Animal Connection a franchise?

No. We’re a locally owned, single store independent retailer. But who knows? If you think our store is cool and would like one near you, email!

Who do I contact regarding company information, photos, media interviews, podcast and speaking opportunities?

Call 434.825.5472 and ask for store owner, Pattie Zeller.